Thursday 8th January 2009
ICONZ Online Support
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Frequently Asked Questions
Does ICONZ email have anti-virus and anti-spam protection?
Yes, all ICONZ email accounts have anti-virus and anti-spam protection.
How do I change my current plan, login or password?
Send an email with the details of your request to mac@iconz.net
How do I set up my dial-up connection on my computer?
Work through our step-by-step instruction guide here.
How do I set up my ICONZ DSL connection on my computer?
Contact our Support Team on 0800 843 638, who will instruct you through the process step-by-step.
I have forgotten my password. What should I do?
Contact our Support Team on 0800 843 638, who will reset it for you.
What is the best dial-up plan for home use?
$14.95 per month for 50 hours - LiteNet Connection
$17.95 per month for unlimited hours - E3 Plan 1
Do you have a 24 hour helpdesk?
Yes. We have a Support Team which provides support 24 hours a day, seven days a week.
How can I set up my email client to read my email?
Your client (i.e. Outlook) should be set up to connect to the 'mail.iconz.co.nz' server. Use the password and login provided by ICONZ to log in and read your email. Work through our step-by-step instruction guide here.
Does ICONZ email have anti-virus and anti-spam protection?
Yes, all ICONZ email accounts have anti-virus and anti-spam protection.
How do I change my current plan, login or password?
Send an email with the details of your request to mac@iconz.net
How do I set up my dial-up connection on my computer?
Work through our step-by-step instruction guide here.
How do I set up my ICONZ DSL connection on my computer?
Contact our Support Team on 0800 843 638, who will instruct you through the process step-by-step.
I have forgotten my password. What should I do?
Contact our Support Team on 0800 843 638, who will reset it for you.
What is the best dial-up plan for home use?
$14.95 per month for 50 hours - LiteNet Connection
$17.95 per month for unlimited hours - E3 Plan 1
Do you have a 24 hour helpdesk?
Yes. We have a Support Team which provides support 24 hours a day, seven days a week.
How can I set up my email client to read my email?
Your client (i.e. Outlook) should be set up to connect to the 'mail.iconz.co.nz' server. Use the password and login provided by ICONZ to log in and read your email. Work through our step-by-step instruction guide here.