Email Set Up - Instructions for Mac OS Mail

This is a guide to checking e-mail settings in the default mail program for Mac Os X, often known as 'Mail'. If you use Entourage for your e-mail, please click here.

To open Mail, either click the icon on your Apple Dock, as shown below:

or click the Go menu and select Applications.

From the Applications window, double-click the Mail icon.

Once the program is open, click Mail in the top left corner, and select Preferences from the drop down list.

You should see something similar to the following:

Select you account from the list by clicking on it, then click Edit.

Note If you cannot see any accounts listed here, you either don't use this mail program, you'll need to create one. To find out how to set up a new mail account in Mac OS Mail, click here

You should now be presented with the following screen:

Make sure Account Type is set to POP Account

The Description field does not affect mail sent from this account.

Check that your e-mail address has been entered correctly in the Email address box

Check that your name or company name is entered correctly in the Full Name box. This is what will be shown in the From field when others receive e-mail from you.

Your Host Name will vary depending on your e-mail address:

For @iconz.co.nz email addresses:
mail.iconz.co.nz

For @internet.co.nz email addresses:
mail.internet.co.nz

For @ezysurf.co.nz AND @e3.co.nz email addresses:
mail.visp.co.nz

Your username and password should be entered here. O course you won't be able to see your password, so it's a good idea to re-enter it, just to be sure it's correct. If you are not sure of either, please feel free to give us a call on 0800 843 638 and we can confirm these for you.

Your SMTP Host will vary depending on your e-mail address:

For @iconz.co.nz email addresses:
mail.iconz.co.nz

For @internet.co.nz email addresses:
mail.internet.co.nz

For @ezysurf.co.nz AND @e3.co.nz email addresses:
mail.visp.co.nz

Please Note If your internet connection is with a different provider, you will need to use their outgoing mail server as the SMTP Host

Use authentication when sending mail should be unticked.

Once you've checked all of the above, click the Account Options tab. You should see the following:

Make sure Enable this account is ticked.

Make sure Include this account when checking for new mail is ticked.

Make sure Delete messages on server after downloading is ticked (Retaining messages on our server for an excessive amount of time can lead to various problems, and is not recommended).

Click OK.

Check accounts for new mail should be set to Every 5 minutes.

Once done, click the red x to close this window

You should now be able to send and receive e-mail. If not, please consult our guide to common e-mail problems or give us a call.

If you have any questions which aren't covered here, please don't hesitate to give us a call on 0800 THE NET (843 638 ) - option 3 - or e-mail emailhelp@iconz.net and we'll be happy to help.