ICONZ ADSL Connection Issues

If the ADSL light on your router is constant, then it is likely that there is a problem with the connection between your router and your computer.

On your computer, click on start, then open the control panel.

Double click on the icon labelled 'Network Connections'.

In network connections, find the LAN or High Speed Internet heading.

Below this heading, there should be an icon named Local Area Connection.

This should read:

Local Area Connection / Connected, Firewalled

-If this is the case, click here

However, it may read:

Local Area Connection / Disabled, Firewalled

-If this is the case, it means that the Local Area Connection on your computer has been disabled. To enable it, right click on the Local Area Connection icon, and click Enable. Once the computer has finished enabling the connection, your Internet connection should work.

Alternatively, it may read:

Local Area Connection / Disconnected, Firewalled or Local Area Connection / Network Cable Unplugged

-If this is the case, it means that your computer is not detecting your router.

Check that the router is connected correctly to the computer, and that the cables are securely in place. You could also try restarting the computer and the router. If this problem persists, there is likely to be a problem with the network card on your computer or the router.

If you purchased your router from ICONZ, or if you have any further questions regarding the problem, please give our Technical Support Team a call on 0800 THE NET (843 638) - option 3.