ADSL Broadband Support and Troubleshooting
ADSL Internet connection not working? Please use the following troubleshooting steps to help us diagnose and fix the problem.
For a list of basic settings for your ADSL router/modem, click here.
Locate your ADSL Router/Modem. It will be connected to your phone line and to your computer/network. If the router has been supplied by ICONZ, it may look similar to one of the devices below.
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To view user guides and documentation for the above routers, simply click on them. (Note - Some of these manuals are only available as PDF files, which you'll need Adobe Reader to view. If you don't have Adobe Reader, you can download it here)
Once you've located your router, take a look at the lights on it (they'll usually be on the front or the top of the device). In particular, look for any light labeled `ADSL', `WAN', or `LINE'.
- If this light is on constantly, this usually indicates that your router is connected to our network. click here
- If this light is flashing or off, this means that your router is not connected to our network.
You will need to reboot the router. Most routers have a power switch, but if yours doesn't, simply unplug the power cord.
Turn the router off and leave it off for a minimum of 30 seconds, and then turn it back on. Please wait for at least 2 minutes as the router tries to reconnect. Again check the ADSL light to see if this becomes constant.
- If this light is flashing or off, Call the ICONZ support team on 0800 843 638, explain the problem, and what you've done so far. We'll advise you from there.
- If this light becomes constant, check to see if you can now get onto the internet. If you cannot connect to the Internet but the ADSL light is constant, click here