The ICONZ Datacentres

ICONZ's enterprise-class data centres have multiple levels of physical security systems, including biometric palm scanners at entrances to control entry and DKS access at all interior and exterior doors. Entry to the data centres and building requires mandatory visitor registration and visitor escorts to each floor. Our strict security measures ensure a reliable, safe environment for your IT operations. Video surveillance is across the entire facility, monitoring both internal and external activities.

Our data centres have early-warning fire detection systems with both smoke and high temperature detectors. The systems are monitored 24/7 onsite by our Customer Care Centre.

The ICONZ Data Centres are fed power through highly redundant and efficient power systems and are backed up by generators that can keep the site running at full load for 24 hours with hot refuel capability, without requiring power from any direct electric grid.

The data centres are well equipped with full data-grade HVAC (Heating Ventilation Air Conditioning) systems with N+1 redundancy for regulating the air temperature and humidity in the area where your equipment resides – maximising your equipment’s performance and ensuring continuous operations.

ICONZ is carrier-neutral and overcomes the limitations of existing data centres, network and Internet operations through direct interconnection to both national Telcos (Telecom and Telstra) and peering exchanges in both Auckland and Wellington. The ICONZ Data Centre is redundant, with multiple circuits terminating to the ICONZ network. The primary circuit between Auckland and Wellington is with TelstraClear. ICONZ utilises its primary backbone and also has automatic failover to the secondary TelstraClear backbone.

As ICONZ believes that data should take the shortest, most direct path, the company advertises its IP address space over CityLink’s WIX and APE (Wellington Internet Exchange and Auckland Peering Exchange) and has an open peering policy. ICONZ is peered at both of the main neutral peering exchanges (APE and WIX) and also has direct peering arrangements with other major ISPs and many large corporations and site-hosting companies. ICONZ has agreements with both Telecom and TelstraClear, being the main carriers in New Zealand.

There is minimal latency over the ICONZ national network. As an example, Auckland to Wellington should, on average, experience no less than a 12 to 15-millisecond (ms) response time on our backbone. ICONZ has a team of dedicated engineers available 24/7 and back-to-back Service Level Agreements with our major suppliers to provide our customers the best of our 'industrial strength' backbone. Target destination – google.com; maximum response time – 250ms The ICONZ networks are monitored and provide one of the most reliable Internet solutions in the market exceeding our customers' expectations on a consistent basis.

Your equipment and bandwidth are always monitored by our highly trained and certified technical staff. Our Customer Care team is available to assist you with all your queries and issues, 24x7x365.